Shipping Policy

Welcome to Neelo Fashion! We aim to deliver your orders quickly, safely, and efficiently. Please read our shipping details carefully before placing an order.

🚚 Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email once your order has been shipped.

📦 Shipping Time

Within Pakistan: 2–5 business days (depending on city or area)
International Orders: 7–14 business days (depending on destination and customs clearance)
Delivery times are estimated and may vary during holidays, sales, or unexpected courier delays.

💰 Shipping Charges

Free shipping on orders above a specific amount (e.g., PKR 3,000).
Standard shipping rates apply to smaller orders.
Any international customs or import duties are the responsibility of the customer.

🧾 Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can track your package using the provided link on our website’s “Track Order” page.

📦 Order Packaging

All items are securely packed to ensure they arrive in perfect condition.
Fragile items such as perfumes or accessories are double-protected for safety.

❗ Delays & Exceptions

Shipping delays may occur due to weather, customs, courier issues, or incomplete addresses.
We are not responsible for delays caused by courier services once the order has been handed over to them.

💌 Address Accuracy

Please make sure your shipping address, phone number, and details are accurate.
Neelo Fashion will not be responsible for orders shipped to incorrect addresses provided by the customer.