Shipping Policy

Shipping Policy

Welcome to Neelo Fashion! We aim to deliver your orders quickly, safely, and efficiently. Please read our shipping details carefully before placing an order.

🚚 Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email once your order has been shipped.

📦 Shipping Time

  • Within Pakistan: 2–5 business days (depending on city or area)

  • International Orders: 7–14 business days (depending on destination and customs clearance)
    Delivery times are estimated and may vary during holidays, sales, or unexpected courier delays.

💰 Shipping Charges

  • Free shipping on orders above a specific amount (e.g., PKR 3,000).

  • Standard shipping rates apply to smaller orders.

  • Any international customs or import duties are the responsibility of the customer.

🧾 Order Tracking

  • Once your order is shipped, you’ll receive a tracking number via email or SMS.

  • You can track your package using the provided link on our website’s “Track Order” page.

📦 Order Packaging

  • All items are securely packed to ensure they arrive in perfect condition.

  • Fragile items such as perfumes or accessories are double-protected for safety.

❗ Delays & Exceptions

  • Shipping delays may occur due to weather, customs, courier issues, or incomplete addresses.

  • We are not responsible for delays caused by courier services once the order has been handed over to them.

💌 Address Accuracy

Please make sure your shipping address, phone number, and details are accurate.
Neelo Fashion will not be responsible for orders shipped to incorrect addresses provided by the customer.