Return Policy

Return & Exchange Policy

We want you to love your purchase from Neelo Fashion! If you’re not completely satisfied, we’re here to help.

Eligibility for Returns

  • Returns or exchanges are accepted within 3 days of delivery.

  • The item must be unused, unworn, and in its original packaging.

  • A purchase receipt or order confirmation is required.

  • You must provide a clear unboxing video showing the package being opened — this helps us verify any issues.

Non-Returnable Items

  • Products that are damaged, used, or missing original tags/packaging.

  • Items that are intentionally damaged or mishandled.

  • Fragrances, cosmetics, and intimate wear are not eligible for return due to hygiene reasons.

Damaged or Incorrect Items

  • If your item arrives broken, defective, or not as described, please contact us immediately.

  • Share your order number, issue details, and unboxing video within 3 days of receiving the order.

Refunds / Exchanges

  • Once your return is approved, we’ll process either a replacement or a store credit/refund as applicable.

  • Refunds will be issued via your original payment method within 7 working days after inspection.